Refund and Returns Policy - karatsandyou.com

Overview

At Karats and You, we want you to love your jewelry as much as we loved creating it. If your purchase isn’t quite right, we are happy to offer free returns for all customers in the US & Canada within 30 days of your delivery date.

Return Requirements

To be eligible for a refund or exchange, please ensure your return meets the following criteria:

Condition: Items must be in their original, unworn condition without signs of wear, scratches, or damage.
Packaging: All original packaging—including tags, branded boxes, and pouches—must be included.
Complete Sets: If you purchased a set, individual items cannot be returned alone. To receive a refund, store credit, or size exchange, the set must be returned in its entirety.
Location: Orders must be returned from the same country in which they were originally purchased.

Non-Returnable Items

Please note that the following items are Final Sale and cannot be returned or exchanged:

Customized Pieces: Any engraved or monogrammed products.
Piercing Jewelry: Earrings used during a piercing appointment (for hygiene reasons).
Gift Cards: Digital or physical gift cards.
Sale Items: Any items marked as “Final Sale.”

Refunds & Shipping Fees

While we offer free return shipping for eligible orders, please note the following regarding costs:

Original Shipping: Initial shipping fees paid at the time of purchase are non-refundable.
Return Fees: If your specific order is subject to a return fee (e.g., promotional conditions), this amount will be deducted from your final refund total.

How to Start a Return

To begin the process, please visit our [Contact Us] with your order number and zip code ready. Once your return is received and inspected by our team, we will process your refund to your original payment method.

Pro-Tip for your website:

Since you offer a 180-day warranty, you might want to add a small note at the bottom of this page saying:

“Is your item damaged or defective? Our 30-day return policy covers change-of-mind, but our 180-Day Warranty has you covered for any manufacturing defects.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@KaratsandYou.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@KaratsandYou.com and send your item to: our headquarters address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: headquarters address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.